Shipping policy
All orders are processed within 2 to 6 weeks after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delivery via FedEx
Delivery is available via FedEx Australia Wide.
You will receive an email notification to let you know when your order is being shipped.
In-store pickup
You can skip the shipping fees with free local pickup at 31 Little Kyle St, Rutherford NSW. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 0 to 14 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8:30am – 4:30pm on Monday – Friday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4-6 weeks of receiving your shipping confirmation email, please contact us at dogpoolaustralia@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept no returns after delivery, unless the item is unused and in its original condition, then we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at dogpoolaustralia@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at dogpoolaustralia@gmail.com